Privacy Policy

This Privacy Policy explains how Paw and Me ("we", "us", "our") collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Business Name: Paw and Me
Contact Details: [20 Hudson Close, Stamford Bridge York / pawsandmedogwalking@gmail.com / 07950 580596]

Paw and Me provides dog walking and related pet care services within the United Kingdom.

2. Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Client Information

Name
Address
Email address
Telephone number
Emergency contact details

2.2 Pet Information

Dog’s name, breed, age, and sex
Behavioural information
Health information relevant to care (including veterinary details)
Microchip and identification details

2.3 Service Information

Booking details and service history
Access information (such as key holding details)
Payment and invoice records

3. How We Collect Personal Data

We collect personal data when you:

Contact us by phone, email, social media, or website
Complete a registration or booking form
Use our services
Communicate with us directly

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract: To provide dog walking and pet care services
Legal obligation: For accounting and regulatory requirements
Legitimate interests: To manage our business and ensure the safety of pets and staff
Consent: Where required, such as for marketing communications

5. How We Use Personal Data

We use personal data to:

Provide and manage our services
Communicate with clients regarding bookings and services
Respond to enquiries and emergencies
Maintain business records and accounts
Improve our services

6. Sharing Personal Data

We do not sell or rent personal data.

We may share personal data only where necessary, including:

Veterinary practices in the event of an emergency
Professional advisers (such as accountants or insurers)
Legal or regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

7. Data Storage and Security

7.1 Personal data is stored securely in digital and/or paper form. 7.2 We take reasonable steps to protect personal data from loss, misuse, unauthorised access, or disclosure. 7.3 Data is retained only for as long as necessary for the purposes outlined in this policy.

8. Data Retention

We retain personal data:

For the duration of our relationship with you
For a reasonable period afterwards to comply with legal and accounting obligations

When data is no longer required, it is securely deleted or destroyed.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact Paw and Me using the details above.

10. Cookies and Website Data

If we operate a website, cookies may be used to improve functionality and user experience. A separate cookie policy will apply where relevant.

11. Complaints

If you have concerns about how your data is handled, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be made available to clients.

Last updated: [16 12 2025]